REDMAGIC Gaming Mouse

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(except Las Palmas and Santa Cruz de Tenerife), Sweden

We currently accept payment via credit/debit card, PayPal, Klarna(Germany/Netherlands/Finland/Austria)

For credit/debit card inquiries, please contact your card issuer for more information.

For PayPal inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).

Warehouse: Poland Warehouse

Germany
Standard Shipping: 1-2 business days processing time + 2-7 business days delivery)

Poland
Standard Shipping: 1-2 business days processing time + 1-5 business days delivery)

Other Countries in the European Union
Standard Shipping: 1-2 business days processing time + 3-9 business days delivery)

The official warranty policy is for the REDMAGIC phones bought from our official website (redmagic.gg) is as follows:

Category: Warranty period
Phone: 24 months
Accessory: 12 months

No, tax is not included in the price.
We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. *But for accessory orders, it remains DAP.

Tax we collect in advance:
Chile 30%
Israel 9%
Egypt 10%
Kuwait 10%
India 30%
Philippines 5%
Saudi Arabia 12%
United Arab Emirates 6%

*Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.

If you encounter any issues with your REDMAGIC device, you can head to the Product help page for answers. Alternatively, you can reach out to the team via email at [support@redmagic.gg] with your order number and a description of the problem. A team member will respond to your query promptly.