Reliable warranty and 15-day returns
Free shipping when ordering a phone
Truly up your gaming to the next level by upgrading your phone to a mobile gaming console with the REDMAGIC Shadow Blade Gamepad. Connect your phone to the gamepad, set the controls to your exact desires, and dive into your favorite games!
The default version of the phone from the EU Store is the European version or APAC version(EU charger).
REDMAGIC EU Store (https://eu.redmagic.gg)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(except Las Palmas and Santa Cruz de Tenerife), Sweden
REDMAGIC United Kingdom Store (https://uk.redmagic.gg)
United Kingdom
REDMAGIC NA Store (https://na.redmagic.gg)
Canada, United States(except Alaska, Guam, Hawaii, Puerto Rico, and U.S. Virgin Islands)
REDMAGIC Global Store (https://global.redmagic.gg)
Australia, New Zealand, Kuwait, Saudi Arabia, United Arab Emirates, Chile, Hong Kong SAR, Macao SAR, Indonesia, Israel, Philippines, Egypt, Paraguay
REDMAGIC Singapore Store (https://sg.redmagic.gg)
Singapore
REDMAGIC Mexico Store (https://mx.redmagic.gg)
Mexico
REDMAGIC Brazil Store (https://br.redmagic.gg)
Brazil
Prices and currencies displayed at checkout are final. REDMAGIC or the Seller does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred.
Moreover, the Seller accepts payments for goods made in cryptocurrencies, consisting of the full price of the goods and delivery costs in the currency of the store you are buying from (USD, EUR, GBP). Payment is made via cryptocurrency payment solutions provider, Utrust, in accordance with Utrust’s terms and conditions. Details of the accepted cryptocurrencies and Utrust’s terms and conditions are available at utrust.com.
Shipping Time
European Union:
Warehouse: Poland Warehouse
Germany
DEDHL (1-2 business day processing time + 2-7 business days delivery)
Poland
PLDHL (1-2 business day processing time + 1-5 business days delivery)
Other Countries in the European Union
DHL GB
(1-2 business day processing time + 3-9 business days delivery)
United Kingdom:
Warehouse: United Kingdom Warehouse
TRACKED_48_NS (1-2 business day processing time + 1–3 business days delivery)
Warehouse: Hong Kong Warehouse
FEDEX (1-2 business day processing time + 3–5 business days delivery)
United States:
Warehouse: US West Coast Warehouse
FEDEX (1-2 business day processing time + 1-5 business days delivery)
Canada:
Warehouse: Canada Warehouse
CA_EXPEDITED_PARCEL (1-2 business day processing time + 1–3 business days delivery)
Warehouse: Hong Kong Warehouse
FEDEX (1-2 business day processing time + 2–5 business days delivery)
Asia Pacific & Middle East & South America:
Warehouse: Hong Kong Warehouse
FEDEX (1-2 business day processing time + 3–7 business days delivery)
Please submit a support ticket requesting the return or replacement.
Or you can contact support@redmagic.gg for help directly.
Please note: the return or replacement is only applicable to devices purchased on redmagic.gg.
Click here for more information.
The official warranty policy is for the REDMAGIC phones bought from our official website (redmagic.gg) is as follows:
EU & UK Store:
Category Warranty period
Phone 24 months
Accessory 12 months
US & Canada Store:
Category Warranty period
Phone 12 months
Accessory 6 months
Global Store&Singapore Store:
Category Warranty period
Phone 12 months
Accessory 6 months
Yes, tax is included in the price.
Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.
