REDMAGIC 10 Air

Yes, the REDMAGIC 10 Air supports Dual SIM with two active SIMs at the same time.

Yes, REDMAGIC 10 Air supports Google Pay.

In accordance with the new European Union regulations effective June 20, 2025, REDMAGIC will provide five years of software support, including major Android OS updates, for the REDMAGIC 10S Pro to customers within the EU.

The 5 years are counted from the product's launch year. These regular updates include bug fixes, security patches, optimizations to improve the user experience, and more.

Regional differences in legal requirements may lead to slight variations.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(except Las Palmas and Santa Cruz de Tenerife), Sweden.

We don't ship to PO Box addresses and island destinations.

We currently accept payment via credit/debit card, PayPal, Klarna(Germany/Netherlands/Finland/Austria)

For credit/debit card inquiries, please contact your card issuer for more information.

For PayPal inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).

Warehouse: Poland Warehouse

Germany
Standard Shipping: 1-2 business days processing time + 2-7 business days delivery)

Poland
Standard Shipping: 1-2 business days processing time + 1-5 business days delivery)

Other Countries in the European Union
Standard Shipping: 1-2 business days processing time + 3-9 business days delivery)

The official warranty policy is for the REDMAGIC products bought from our official website (redmagic.gg) is as follows:

Category: Warranty period
Phone & laptop: 24 months
Accessory: 12 months

Please note that upgrading or replacing the SSD and RAM modules on REDMAGIC Titan 16 Pro may damage the original factory-installed tamper-evident seals, which will affect the warranty.

SSD: The SSD is secured with screws and has a tamper-evident seal. Any sign of tampering with this seal may void the warranty.

RAM: The RAM modules are installed via a slot mechanism and do not have a tamper-evident seal. However, the RAM modules have material QR codes that can differentiate between factory-installed and non-factory-installed parts.

Maintaining the integrity of these components is essential for preserving your warranty coverage.

For the bands and specifications of all REDMAGIC devices, please follow the link and check if your mobile network bands are compatible.
*Info collected from  Wikipedia articles.

If you encounter any issues with your REDMAGIC device, you can head to the Product help page for answers. Alternatively, you can reach out to the team via email at [support@redmagic.gg] with your order number and a description of the problem. A team member will respond to your query promptly.

Starting May 6, we include free REDMAGIC stickers with 10 Air orders as part of the 10 Air Launch Offer. However, the stickers are available in limited quantities and are distributed on a first come, first served basis, while supplies last. Please note: REDMAGIC reserves the right to the campaign Terms and Conditions. If you have any questions, feel free to contact our Customer Support team.